Privacy Policy

This Privacy Policy explains how UniRelay collects, uses and protects personal information when you use the UniRelay app, website or contact our support team.

1. Who we are

UniRelay is a student ticket marketplace. For privacy questions or requests, contact support@unirelay.co.uk.

2. Information we may collect

Depending on how you use UniRelay, we may collect:

• Account information, such as your name, email address, university, year of study and profile information you choose to provide.
• Listing information, such as event, venue, date, time, price, notes, uploaded ticket files and proof-of-purchase material.
• Ticket verification information, including file hashes and QR/barcode fingerprints used to help identify duplicate or suspicious listings.
• Transaction information, such as offers, purchases, buyer and seller identifiers, payment status and payout status.
• Support and safety information, including messages you send to us, reports and information needed to investigate suspected fraud or misuse.
• Technical information that may be provided by our infrastructure or security providers where necessary to operate and protect the service.

3. Payments

Payments and seller payment onboarding are handled through Stripe. UniRelay does not store your full payment-card details. Stripe may process payment, identity and financial information under its own privacy terms.

4. How we use your information

We use personal information to:

• create and manage your account;
• operate ticket listings, offers, purchases and ticket delivery;
• perform ticket verification and duplicate-detection checks;
• process payments and seller payouts through our payment provider;
• prevent fraud, abuse and misuse of the marketplace;
• provide customer support and respond to complaints;
• maintain, secure and improve UniRelay; and
• comply with legal and regulatory obligations.

5. Our legal bases

Where UK data protection law applies, we process personal information when it is necessary to provide the service you request, to comply with legal obligations, or for legitimate interests such as marketplace security, fraud prevention and service improvement. Where consent is required, we will ask for it.

6. Who we share information with

We may share information with service providers that help us operate UniRelay. These include:

• Supabase, which provides database, authentication, storage and backend infrastructure used by UniRelay;
• Stripe, which provides payment processing and seller payout services;
• Apple, where information is processed as part of App Store distribution, purchases or platform operation; and
• professional advisers, regulators, law-enforcement bodies or other parties where disclosure is required by law or reasonably necessary to protect users, UniRelay or others.

We do not sell your personal information.

7. Ticket files and proof of purchase

Ticket files and proof-of-purchase material may contain personal information. These files are used for listing verification, ticket delivery, fraud prevention and support. They are not intended to be publicly visible on marketplace listings.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy. Some transaction, payment, fraud-prevention or legal records may need to be kept for longer where required by law or to resolve disputes. When information is no longer needed, we will delete it or anonymise it where appropriate.

9. Your rights

Depending on the law that applies to you, you may have rights to access, correct, delete or restrict the use of your personal information, to object to certain processing, or to receive a copy of information you provided to us.

To make a privacy or deletion request, email support@unirelay.co.uk. We may need to verify your identity before completing a request.

10. International data transfers

Some of our service providers may process information outside the United Kingdom. Where required, we rely on appropriate safeguards designed to protect personal information when it is transferred internationally.

11. Security

We use technical and organisational measures designed to protect personal information, including access controls and private storage for sensitive ticket files. No online service can guarantee absolute security.

12. Children

UniRelay is designed for university communities and is not directed at children under 16.

13. Changes to this policy

We may update this Privacy Policy as UniRelay develops. We will update the date at the top of this page when material changes are made.

14. Contact us

Email: support@unirelay.co.uk