UniRelay Support
Contact UniRelay for purchased ticket problems, seller payout questions, account access, refunds, disputes and account deletion.
Email UniRelay Support. Include relevant transaction, purchase, listing or event details so we can find the issue quickly.
If a ticket does not work, appears invalid, has already been used, does not match the listing, or you cannot access the event, report the problem in the app where available and email support with the event name and purchase details.
Seller payouts are normally released after the buyer protection window, provided Stripe reports payouts are enabled and there is no open dispute, refund, suspected fraud or payment-provider issue. Email us with the listing or purchase details.
If you cannot sign in, reset your password in the app where available or email support from the email address linked to your UniRelay account.
Include the purchase, event, what happened at the venue, and any relevant evidence. Reporting a problem may freeze the seller payout while UniRelay reviews the case, but it does not automatically issue a refund.
You can request account deletion in the app or by emailing support. Deletion may need to wait while there is an open dispute, pending payment, active paid ticket, pending or held seller payout, or legal/payment-provider reason.
Never email passwords, full card numbers, bank login details, identity documents or security codes. UniRelay will only ask for the information needed to identify your account, listing, purchase or support issue.
Read the Privacy Policy and Terms & Conditions for more information about how UniRelay works.