UniRelay

Last updated: 30 September 2026

Terms & Conditions

These terms apply when you access or use UniRelay, a UK student ticket resale marketplace operated by UNIRELAY LTD.

1. About UniRelay

UniRelay is operated by UNIRELAY LTD. UniRelay provides a marketplace where users can list, buy and sell eligible student event tickets.

UniRelay is not the event organiser, venue, promoter, ticket issuer or primary ticket agent. We do not control event entry rules, venue policies, age restrictions, ID checks, last-entry rules, cancellation decisions or postponements.

If you need help, contact support@unirelay.co.uk.

2. Eligibility and accounts

You must be at least 18 years old to use UniRelay. By using UniRelay, you confirm that you are 18 or over and that the information you provide is accurate.

You are responsible for keeping your account secure. Do not share your password, login credentials or device access with anyone else.

We may suspend, restrict or terminate accounts where we reasonably believe there has been fraud, abuse, illegal activity, a serious breach of these terms, a payment-provider requirement or a risk to other users.

3. Selling tickets

When you list a ticket, you confirm that:

  • you own or control the ticket and have the right to sell or transfer it;
  • the ticket is genuine, valid and has not already been sold, transferred, cancelled, refunded, used or listed elsewhere in a way that could prevent the buyer entering the event;
  • you will not use, resell, transfer or share the ticket after it has been sold on UniRelay;
  • the event name, venue, date, time, entry conditions, face value and selling price you provide are accurate and not misleading;
  • you have the right to upload any ticket, proof-of-purchase file, screenshot, image, PDF or related content you provide; and
  • you will cooperate with reasonable verification, support, dispute, fraud-prevention and payment-provider checks.

Fake, duplicated, stolen, cancelled, previously used, invalid, unreadable or non-transferable tickets are prohibited. UniRelay may reject or remove listings, ask for corrected details or proof of purchase, request a replacement ticket file, or take other action to protect buyers and the marketplace.

4. Ticket verification and fraud checks

UniRelay may run automated and manual checks on uploaded tickets and proof-of-purchase materials. These checks may include extracting event details, checking for a visible QR code, barcode or similar machine-readable admission credential, comparing listing details with uploaded files, reviewing proof-of-purchase emails, and using file hashes, QR/barcode hashes or other fingerprints to detect duplicate or suspicious tickets.

Verification checks reduce risk but cannot guarantee entry to an event. Venues, promoters and ticket issuers may impose their own rules or make their own entry decisions.

5. Uploaded content

You retain ownership of content you upload or send to UniRelay. You grant UNIRELAY LTD a non-exclusive licence to host, store, copy, display, process, analyse and use that content as needed to operate the marketplace, verify tickets, deliver purchased tickets, process payments and payouts, provide support, handle disputes, prevent fraud and comply with legal obligations.

You confirm that you have the rights needed to upload or send the content and to grant this licence.

6. Buying tickets

Before buying, you must check the event, venue, date, time, entry conditions, face value, selling price and any other listing details shown in the app. You are responsible for making sure the ticket is suitable for you before paying.

Venues and event organisers may impose their own entry requirements, including age restrictions, student status, name matching, ID, dress code, entry windows, last-entry times or other conditions. UniRelay is not responsible for a venue refusing entry because you do not meet venue or organiser requirements.

7. Payments, fees and Stripe

Payments are processed by Stripe and may include Apple Pay where available. UniRelay does not store full card details.

UniRelay charges buyers a service fee. The fee is displayed before payment. The current in-app payment flow calculates the buyer service fee as 5% of the seller price plus £0.49, unless changed and shown to you before payment.

Seller payout setup may require Stripe Connect onboarding, identity/KYC checks and bank account information. Stripe may collect this information directly and apply its own terms, requirements and verification processes.

8. Seller payouts

Seller payouts are not released immediately after purchase. They are normally released no earlier than the later of:

  • 20 hours after the event starts; and
  • 20 hours after the purchase was made.

Payouts may be held, delayed, blocked or reversed where there is an open dispute, suspected fraud, a refund, incomplete seller verification, missing payout setup, a Stripe or payment-provider requirement, a legal obligation, a technical failure or another reasonable marketplace safety reason.

If a seller has not completed payout setup when a ticket sells, the seller payment remains held until Stripe reports that payouts are enabled and the purchase is otherwise eligible for release.

9. Problems, disputes and refunds

Buyers can report a problem with a purchased ticket through UniRelay. Reporting a problem can freeze the seller payout while UniRelay reviews the case. It does not automatically guarantee a refund.

UniRelay may review the listing, ticket, proof of purchase, payment status, dispute details, Stripe charge status and other relevant information. We may ask users for further details where needed.

Refunds may be issued where appropriate, including where UniRelay determines that a ticket was invalid, duplicated, already used, materially misdescribed or otherwise failed in a way covered by UniRelay’s buyer-protection process. Some cases may require manual handling through Stripe or another provider.

If an event is cancelled, postponed or changed by the organiser, your rights may depend on the organiser’s or original ticket issuer’s policy. UniRelay is not the event organiser or original ticket issuer, but we will consider relevant facts where a cancellation or postponement affects a UniRelay purchase.

10. Prohibited conduct

You must not:

  • list or sell fake, duplicate, stolen, cancelled, already-used, invalid or non-transferable tickets;
  • use, transfer, resell or share a ticket after selling it through UniRelay;
  • upload misleading, unlawful, infringing, harmful or unauthorised content;
  • attempt to bypass ticket verification, duplicate checks, payment flows, payout holds or dispute handling;
  • harass, threaten, abuse, impersonate or defraud another user;
  • interfere with UniRelay’s security, infrastructure or normal operation; or
  • use UniRelay for unlawful activity.

11. Account deletion

You may request account deletion in the app or by contacting support@unirelay.co.uk. UniRelay may delay or limit deletion while there is an open dispute, pending payment, active paid ticket, pending or held seller payout, legal requirement, fraud-prevention reason or payment-provider requirement.

12. Intellectual property

UniRelay’s name, branding, interface, software and service content are owned by or licensed to UNIRELAY LTD. You may not copy, modify, scrape, reverse engineer or misuse UniRelay except as allowed by law or with our permission.

13. Third-party services

UniRelay relies on third-party services including Supabase, Stripe, Resend, OpenAI, Cloudflare, Apple and other infrastructure or platform providers. Those providers may have their own terms and policies. UniRelay is not responsible for third-party services outside our reasonable control, but we choose providers to support the operation, security and reliability of the marketplace.

14. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to that, UniRelay is not responsible for losses caused by events outside our reasonable control, venue or organiser decisions, user-provided inaccurate information, a user’s failure to meet venue entry requirements, or third-party service failures outside our reasonable control.

15. Privacy

Our Privacy Policy explains how UNIRELAY LTD collects, uses and protects personal information.

16. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply to you.

17. Contact

For support or questions about these terms, contact support@unirelay.co.uk.